Credit CardsGuides
How Does LendingTree Get Paid?
LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.
|
Advertising Disclosure
LendingTree is an advertising-supported comparison service. The site features products from our partners as well as institutions which are not advertising partners. While we make an effort to include the best deals available to the general public, we make no warranty that such information represents all available products. We are compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order).

Advertising Disclosure

LendingTree is an advertising-supported comparison service. The site features products from our partners as well as institutions which are not advertising partners. While we make an effort to include the best deals available to the general public, we make no warranty that such information represents all available products. We are compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order).
|
American Express Disclosure
Terms apply to American Express benefits and offers. Visit americanexpress.com to learn more.

American Express Disclosure

Terms apply to American Express benefits and offers. Visit americanexpress.com to learn more.

American Express Purchase Protection Guide

Updated on:
Content was accurate at the time of publication.
Why use LendingTree? We are committed to providing accurate content that helps you make informed money decisions. The content on this page has not been reviewed, approved or otherwise endorsed by any credit card issuer. We do maintain partnerships with some issuers, and our site may be compensated through those partnerships. Read our

Editorial Guidelines

At LendingTree, we are committed to providing accurate and actionable content that helps you make informed decisions about your money. Our team of writers and editors follows these key guidelines:
  • We thoroughly fact-check and review all content for accuracy. We aim to make corrections on any errors as soon as we are aware of them.
  • Our partners do not commission or endorse our content.
  • Our partners do not pay us to feature any specific product in our content, but we do feature some products and offers from companies that provide compensation to LendingTree. This may impact how and where offers appear on the site (such as the order).
  • We review and interview both external and internal reputable sources for our content and disclose sourcing in our content.
.

If you’re planning to make a large purchase, you should consider doing so on a credit card that offers purchase protection. Purchase protection can provide reimbursement in the event the item is stolen, damaged and sometimes even lost. American Express offers this benefit on a broad range of its personal and business cards — up to $10,000 per covered purchase (up to $50,000 per calendar year)1.

There are a few caveats, though. For example, coverage only applies to the first 90 days of purchase, there’s a maximum coverage of $50,000 per calendar year and not all purchases are eligible. Still — this can be an extremely valuable benefit if you ever need to file a claim.

When you use your eligible American Express card to make a covered purchase, you can receive protection for up to 90 days against theft, accidental damage and sometimes loss. The amount of coverage you can receive depends on the American Express card, but will either be up to $1,000 per covered purchase (up to $50,000 per calendar year) or up to $10,000 per covered purchase (up to $50,000 per calendar year). You can also receive coverage for natural disasters of up to $500 per covered event.

American Express purchase protection is secondary to any other coverage you have, including homeowner’s insurance, renter’s insurance and retailer’s, wholesaler’s or manufacturer’s warranty. For example, if your covered laptop is stolen from your apartment, American Express purchase protection would only kick in if your renter’s insurance doesn’t cover the entire purchase.

Items that are purchased using your eligible card are protected up to the maximum amount. To receive coverage, you must purchase the eligible item using a covered American Express card. Coverage only applies for 90 days after purchase, and you must file the claim within 30 days of the incident.

It’s important to know that not all purchases are covered, including the following:

  • Those covered by an unconditional satisfaction guarantee
  • Items damaged by alteration or modification
  • Animals and living plants
  • Antiques, artwork, furs and other one-of-a-kind items, as well as previously owned and used items (note, this does not include items refurbished by the original manufacturer)
  • Consumable and limited life span items, such as food, perfume, light bulbs and batteries
  • Credit cards, securities, documents, tickets, gift cards, cash and more
  • Rented, leased or borrowed items
  • Motorized devices and parts
  • Items purchased for resale
  • Medical or dental devices and equipment
  • Issues related to war or acts of war
  • Confiscation of the item by a government, public or customs authority
  • Issues that arise while the item is under the temporary care or control of a third party (other than the eligible beneficiary), such as a common carrier
  • An item that isn’t reasonably being looked after, such as an item that’s stolen from an unlocked car
  • Damage related to normal wear and tear or a defect

You can file an American Express purchase protection claim online or over the phone. When getting started, you should be prepared to provide the following:

Personal information about yourself, including your email address.
Your receipt and other purchase information, including the date, amount and place of your purchase.
Details about the item, such as the manufacturer name and model number if applicable.
Other supporting documents to help explain your claim. For example, if your item was stolen, you should be prepared to provide the police report.

Once you gather the necessary information, follow these steps to initiate your claim:

  1. Log in to your American Express account, or call 800-228-6855.
  2. Once you’re logged in, go to the claims center page and click the “File a Claim” button.
  3. From the online claim form, select the credit card you want to file a claim with, enter the date of your purchase and hit the continue button. (Note, you can add more items to your claim later.)
  4. On the next page, select “Purchase Protection” as the type of claim you want to file and hit “Continue.”
  5. Next, you’ll have to review some basic details about filing a purchase protection claim, including what information you’ll need to provide.
  6. Finally, supply the requested information related to your purchase, such as the amount of the purchase and the receipt.

callout-icon

Tip:

To help ensure your claim is approved, be sure to submit your purchase protection claim within 30 days of the loss (but the sooner the better).

You should also submit proof of loss within 60 days, which could include the original store receipt, a photo of a repair estimate form or other documentation.

American Express offers purchase protection on most of its consumer and business cards. The amount of coverage varies depending on the card. For example, premium cards with higher annual fees typically provide the most coverage, while cards with low or $0 annual fees and fewer benefits usually offer less coverage.


The following American Express cards provide coverage of up to $10,000 per item, up to $50,000 per calendar year (and up to $500 per natural disaster)1:


The annual fees for the above cards range anywhere from $250 for the American Express® Gold Card to $5,000 for the Centurion® Card from American Express.

*To see rates & fees for American Express® Gold Card, please click here.


The annual fees for these cards range from $0 with Delta SkyMiles® Blue American Express Card to $350 for the Delta SkyMiles® Platinum American Express Card.

*To see rates & fees for Delta SkyMiles® Blue American Express Card, please click here.
*To see rates & fees for Delta SkyMiles® Platinum American Express Card, please click here.

Compared to other credit card issuers, American Express offers some of the best purchase protection coverage available. Along with providing the benefit to virtually all of its cards, it offers high payouts of $1,000 per item, up to $50,000 per year on some cards, and up to $10,000 per item, up to $50,000 per year on other cards1.

Chase, on the other hand, only offers up to $500 per claim, up to $50,000 per account, for most of its cards. The exception is the Chase Sapphire Reserve®, which offers up to $10,000 per claim, up to $50,000 per year. (Note, the same coverage is also available for several of its business cards.) Where Chase stands out is that eligible items are covered for 120 days from the date of purchase, rather than 90 days.

For more information on what coverage is offered by other issuers, check out our credit card purchase protection guide.

The American Express purchase protection benefit adds a lot of value to American Express cards. To ensure you’re able to take advantage of this coverage, keep these tips in mind:
Review your card’s terms and conditions to see how much purchase protection coverage it offers (if any).
Know what items are covered prior to making the purchase.
Make all eligible purchases using your covered American Express credit card.
If you experience a covered loss, theft or damage, keep track of all relevant documentation. This may include the receipt, a police report, photos of damage and more.
File a claim as soon as possible (within 30 days of the loss).
Be aware that eligible items are only covered for up to 90 days from the date of purchase.

1American Express insurance footnote:

Purchase Protection is an embedded benefit of your Card Membership and requires no enrollment. It can help protect Covered Purchases made on your Eligible Card when they’re accidentally damaged, stolen, or lost, for up to 90 days from the Covered Purchase date. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. Coverage Limits Apply. Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by AMEX Assurance Company.

*To see rates & fees for American Express® Gold Card, please click here.
*To see rates & fees for Delta SkyMiles® Blue American Express Card, please click here.
*To see rates & fees for Delta SkyMiles® Platinum American Express Card, please click here.
The information related to the Aspire® Cash Back Reward Card, American Express® Green Card, The Amex EveryDay® Preferred Credit Card from American Express, The Amex EveryDay® Credit Card from American Express and Centurion® Card from American Express and has been independently collected by LendingTree and has not been reviewed or provided by the issuer of this card prior to publication.

Recommended Reading