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Vroom Review: Online Used Car Buying

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A contender to Carvana, Vroom makes it possible to buy, sell, trade and finance used cars completely online. All Vroom cars come with a seven-day, 250-mile money-back guarantee and a 90-day, 6,000-mile limited warranty. There are many other ways to buy a used vehicle, options that may offer greater choice and longer warranties, but few that allow you to shop, buy and finance a car without leaving home. This could also be a downside if you hit a snag — some Vroom reviews say phone and online customer service is poor.

How Vroom works: 4 steps

  • Used cars are priced between $5,000 and $100,000.
  • There are three ways to finance: Vroom Financial Services by Chase, Vroom’s partner lenders or your own auto loan.
  • Fees include a $285.50 processing fee ($385.50 in MA), $500 refundable deposit and a $599 nonrefundable delivery fee.

Step 1: Find a car you want on the Vroom website

Vroom sells all car types, luxury coupes to basic sedans, trucks and minivans. From the home page, you can search by a specific make, model or body style or browse its inventory, filtering results by such things as color, year, price, mileage, engine and powertrain.

Once you decide on a car, a $500 fully refundable deposit reserves it so no one else can buy it while you sort out the financing. You could pay by credit card, cash, cashier or certified check or bank wire or bank draft (from certain lenders).

Step 2: Find financing 

You could get car financing through Vroom — more on that in a minute — pay with cash or obtain your own auto loan. We always recommend that you get a car loan offer or two on your own so you know the dealership didn’t mark up your APR. If Vroom can beat your preapproved rate, that’s great, you’ll know you’re getting a good deal.

Step 3: Sign and schedule your car delivery 

Once Vroom receives payment, sign for the car and set up delivery. Depending on your state’s laws, you may be able to electronically sign the documents or you may have to receive the papers by mail, sign them and mail them back.

After Vroom accepts the paperwork and inspects the car one last time, the car is yours. You’ll pay a nonrefundable $599 delivery fee and wait for delivery, which could take up to two weeks or longer from the time Vroom gets your paperwork.

If you have any questions or need to change your delivery date, call (844) 532-0907 or email [email protected].

Step 4: Inspect the car 

When your car arrives, inspect it for any damage during transit. Contact Vroom immediately and do not sign the delivery bill if there are issues. Make sure it has a valid temporary license plate(s). We’ll cover Vroom delivery in detail below.

Who is Vroom best for?

Vroom, like other online car-buying sites, is best for those who have a good idea of the car they want and dislike dealership haggling. Test drives are impractical here. Even though you can return any vehicle, as long as you stay within the seven-day, 250-mile window, you’ll be out the $595 delivery fee. Maximum convenience comes from accepting Vroom financing since the company will handle registration paperwork, but limits your loan options.

Pros and cons of buying a car through Vroom

Pros of Vroom

 All online: You can shop, buy and finance a car from the comfort of your couch.

 No credit score requirement: Vroom partners with multiple lenders, including Santander, which offers bad credit auto loans.

 Low rates: Vroom financing starts at 2.49% APR, a competitive rate.

 Quick application: Vroom says it takes about five minutes to fill out and submit its online financing application form. We’ll talk more about financing in a minute.

Cons of Vroom

 No preapproval: You have to choose the exact vehicle you want before you apply for Vroom financing.

 Limited inventory: Vroom has thousands of vehicles for sale on its website, but they may not be exactly what you’re looking for. It offers fewer vehicles than rival Carvana. Both sites are behind CarMax, the country’s largest seller of used cars.

 Fees: Vroom’s delivery fee of $599 is steep when you consider rival Carvana offers free, next-day delivery on some vehicles and pickup options in multiple cities. Online car-buying site Shift doesn’t list its service fee, but will bring cars for a test drive in certain West Coast cities.

 Poor reviews: Though no customers have lodged complaints with the Consumer Financial Protection Bureau (CFPB), some Vroom reviews on other channels discussed poor customer service when it came to delivery and paperwork.

Vroom financing

You could get a car loan from Vroom or through Vroom. Confusing? A little. Vroom Financial Services by Chase is technically from Vroom, but it’s powered by Chase Bank. Or, you could receive an offer through one of several partner lenders, including Capital One, Ally Bank, TD Bank and others.

Either way, you fill out the same online credit application and make payments directly to the lender with which you’re matched.

Vroom financing: At a glance
APR As low as 2.49%
Terms 12 – 72 months
Credit requirements No minimum credit requirement
Availability Not available in Pennsylvania and Massachusetts

The rate you receive will be dependent on many factors including your credit score and term. In general, those with the best credit receive their best auto loan rates. Vroom offers up to 100% financing with no prepayment penalties.

How to apply for Vroom financing

To apply for auto financing, you’ll need to provide:

  • Personal information: Name, email, phone number, date of birth for you and your co-applicant, if you have one.
  • Residential information: Where you live, whether you rent or own, how much your rent or mortgage payment is.
  • Income information: How much you make, your employer’s name and contact information.
  • Financing information: How much you want to borrow for how long.
  • Vehicle information: The car you want and data about your trade-in vehicle, if you have one.

If you decide to go with financing through Vroom, you’ll need to upload documents such as photos of your driver’s license and car insurance card. Here is a car loan documentation checklist.

Vroom delivery

You could skip delivery altogether and pick up your new car in person from the Vroom dealership near Houston. But if that’s too far of a drive for you, here’s in-depth information on Vroom car delivery.

  • Transit company: Vroom chooses licenced and insured trucking contractors to deliver all of its vehicles.
  • Timing: It could take up to five days for Vroom to ship the car once it receives your paperwork. From there, the average delivery time is 10 to 14 days.
  • Fees: The nonrefundable $599 delivery fee covers open-carrier transportation within the contiguous 48 states. If you want an enclosed-carrier truck, that’s a nonrefundable fee of $999. The delivery fee does not change depending on the type of vehicle. You may be able to include the delivery fee in your auto financing.
  • Transport limits: Large vehicles, like SUVs and trucks may be too big for an enclosed-carrier.
Return window

If you change your mind and return the car within a seven-day, 250-mile window, Vroom does not charge a pickup fee. However, the original delivery fee is nonrefundable.

Sell your car to Vroom

You don’t have to buy from Vroom to sell your vehicle to Vroom. Here is the process for trading in or selling a car to Vroom.

  1. Enter your vehicle’s information, including the license plate or VIN, mileage and condition.
  2. Receive an offer from Vroom, which is good for seven days and 250 miles.
  3. If you accept the offer, verify your ownership by uploading photos of your ID and the vehicle’s registration.
  4. The Vroom team will contact you to finalize the transaction, transfer the title and schedule the vehicle pickup, which is free to you.
  5. After vehicle pickup, Vroom will overnight a check to you.

Vroom vs. Carvana

Carvana is perhaps the most well-known online car-buying website, and if you’re looking into this method of buying for the first time, you’re most likely researching it and Vroom. Here’s a quick look at how the two compare.

Carvana Vroom
Delivery fee Free to $600 depending on distance. If you live within one of Carvana’s 60 local markets, you may be able to have free delivery. Otherwise a fee may apply. $599 anywhere in the continental U.S. More if you want an enclosed carrier truck.
Warranty A 7-day, 400-mile money-back guarantee and a 100-day, 4,189 mile limited warranty A 7-day, 250-mile money-back guarantee and a 90-day, 6,000-mile limited warranty
Inventory Both Carvana and Vroom offer a wide range of used inventory
Financing Both Carvana and Vroom offer financing through a network of lenders
Customer reviews 30 consumers have filed complaints so far this year with the CFPB; many of them have been closed with a timely response. There are no complaints against Vroom on the CFPB.

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