Coronavirus Pandemic
Mortgage Relief Programs

Updated May 20, 2020. This page will be updated regularly, so check in often for new information.

Written by Crissinda Ponder | Edited by Deborah Kearns

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Mortgage relief resources

If you’re having trouble paying your mortgage as a result of lost income due to the coronavirus pandemic, help is available. The federal government, individual states and lenders are offering mortgage relief programs and renter protections to help ease some of the financial burdens Americans are facing.

The Consumer Financial Protection Bureau (CFPB), Federal Housing Finance Agency (FHFA) and the U.S. Department of Housing and Urban Development (HUD) have created a joint webpage for homeowners and renters who are struggling financially because of the COVID-19 crisis. The site provides helpful resources, advice and links to national resources for anyone unable to pay their mortgage or rent.

Federal mortgage relief programs

On March 27, the Coronavirus Aid, Relief and Economic Security (CARES) Act was signed into law. The legislation is a $2 trillion economic relief bill that includes several consumer protections for Americans impacted by the coronavirus pandemic.

One key provision allows struggling homeowners to delay their mortgage payments for up to 12 months with a mortgage forbearance agreement. A forbearance is when a lender or loan servicer allows you to pause or lower your mortgage payments for a period of time, however, the missed payments must be repaid later.

The mortgage relief outlined in the CARES Act applies to federally backed mortgages, including conventional loans owned by Fannie Mae and Freddie Mac, as well as FHA, VA and USDA loans, according to the CFPB. Here are key provisions of the CARES Act:

  • The right to request mortgage forbearance for up to 180 days and one extension for an additional 180 days.
  • A freeze of additional fees and interest charges during the forbearance period. 
  • The suspension of negative credit reporting for borrowers who were current on payments before their forbearance.
  • A 60-day moratorium on new and in-process foreclosures, which started after March 18 and is in effect at least through June 30.
  • A 120-day moratorium on evictions for tenants renting from a landlord with a federally backed mortgage, which began March 27.

New payment deferral option

Fannie Mae and Freddie Mac, two government-sponsored enterprises that buy and sell most mortgages in the U.S., announced on May 13 a new repayment option for borrowers in forbearance due to the COVID-19 pandemic.

The “COVID-19 payment deferral” option allows borrowers to resume their regular mortgage payments after their forbearance period ends, and add the delayed payments to the end of their loan term. Mortgage servicers of Fannie and Freddie-owned loans will begin offering this option July 1.

How to get help

Borrowers need to work with their lender or servicer to demonstrate that the COVID-19 pandemic has led to job loss, income reduction, illness or another hardship to qualify for mortgage relief.

While you may not be required to provide documentation, it’s still a good idea to gather supporting paperwork, such as:

  • A written notification of a layoff
  • Pay stubs confirming reduced hours
  • Medical bills
FYI: Lenders are experiencing high call volumes during the coronavirus pandemic. Visit your lender’s website to learn about current mortgage relief options and how to apply for help.

Additional details on federally backed mortgage relief options

Fannie Mae

Aside from the CARES Act protections, Fannie Mae normally offers these relief options for homeowners in financial distress:

  • The ability to suspend or reduce your monthly mortgage payments for up to one year in increments of up to six months.
  • No late fees during your forbearance period.
  • Repayment options after forbearance ends, such as a gradual repayment plan or a loan modification.
Freddie Mac

As the other GSE that fuels the mortgage market in the U.S., Freddie Mac offers relief protections for the loans it owns by:

  • Providing forbearance for up to one year.
  • Not charging late fees or other penalties.
  • Offering the option to either maintain previous mortgage payments or request a loan modification after the forbearance period ends.

NOTE: Borrowers who have mortgages owned by Fannie Mae or Freddie Mac — and have made three consecutive, on-time payments after their forbearance period ends — are eligible to refinance their mortgage or qualify for a new one, the GSEs announced May 19. 

Those who continued to make mortgage payments while in forbearance are also eligible for a new or refinanced loan. This may be especially helpful for homeowners who want to take advantage of recent record-low mortgage rates.

FHA loans

Backed by the Federal Housing Administration, FHA loans have additional relief options, outside of what’s included in the CARES Act. For example, FHA lenders won’t require a lump-sum repayment of what’s owed after your forbearance period ends.

You may be able to get a “standalone partial claim” for the unpaid principal, which is a no-interest second mortgage that wouldn’t be due until your loan is paid off. You must have been less than 30 days behind on your mortgage as of March 1 to qualify, however. Other foreclosure prevention options can be found on the Department of Housing and Urban Development’s (HUD) website.

VA loans

Guaranteed by the U.S. Department of Veterans Affairs, VA loans have several mortgage relief programs in addition to CARES Act protections, including a repayment plan for those already behind or a loan modification. Visit the VA’s website for more info.

USDA loans

Insured by the U.S. Department of Agriculture, USDA loans offer mortgage relief that aligns with the assistance outlined in the CARES Act. Homeowners can get payment forbearance for an initial 180 days and may request one extension up to 180 days, if needed. USDA lenders must offer a written repayment plan at the end of the forbearance period, which might include extending the loan term by the length of the forbearance period. Other relief options can be found online in the USDA handbook.

How to find your current loan servicer

Mortgages are often sold after closing, so the lender who provided you with the loan then may not be the same company that services the loan currently. If you have a conventional loan, here’s how to figure out who owns it.

Fannie Mae

You can use Fannie Mae’s online loan lookup tool or call 1-800-2FANNIE from 8 a.m. to 8 p.m. ET. Visit Know Your Options to learn more about Fannie Mae’s foreclosure assistance programs.

Freddie Mac

You can search for your loan using Freddie Mac’s mortgage lookup tool, or 1-800-FREDDIE from 8 a.m. to 8 p.m. ET. Visit Freddie Mac’s My Home for additional mortgage relief help.

What to do if you don’t have a federally backed mortgage
If your mortgage is not a government-insured loan or isn’t owned by Fannie Mae or Freddie Mac, contact your servicer directly to see what mortgage relief programs they may have in place. Review your latest mortgage statement to find your current servicer’s name and contact information.

State mortgage relief programs

State Details
Alabama As of May 8, evictions based on nonpayment are suspended for 60 days.
Alaska Alaskan lawmakers put a moratorium on evictions through June 30 due to non-payment of rent from a coronavirus-related financial hardship. Alaskans need to submit a signed statement to their landlord swearing under penalty of perjury that they’re unable to pay because of a COVID-19 financial hardship before the emergency declaration expires on Nov. 15 or when the governor repeals the emergency declaration, whichever comes first.
Arizona As of March 24, evictions are postponed for 120 days.
California As of April 6, judicial foreclosures and the entry of defaults in eviction cases are suspended until 90 days after the state of emergency is lifted unless otherwise decided by the court. Certain lenders are giving borrowers a grace period of up to 90 days on mortgage payments, and waiving or refunding late fees for 90 days, too. Borrowers who access COVID-19 relief won’t see their credit scores impacted. There is an eviction moratorium in place until May 31.
Colorado Through May 30, landlords and lenders are prohibited from evicting tenants or initiating eviction proceedings for missed payments. Evictions are halted unless tenants pose a safety threat to other tenants or if they damage property. Additionally, landlords may not impose fees for late or missed mortgage or rent payments.
Connecticut As of March 31, several banks and credit unions are offering mortgage payment forbearance for up to 90 days, and refunds or waivers on late payment fees for 90 days. Homeowners participating in a relief program will not see any credit score impacts. Additionally, no new foreclosures or evictions will be initiated for 60 days. There’s a 60-day grace period for April and May payments for renters. Most evictions are suspended through July 1. Renters may also request that their security deposit be applied to a rent payment due in April, May or June, if it’s worth more than one month’s rent payment.
Delaware As of March 25, evictions are suspended until the state of emergency order is lifted. Foreclosure proceedings are halted until the 31st day of the month when the emergency ends.
Florida As of May 17, all foreclosures and evictions are suspended until June 2.
Georgia Since the Supreme Court of Georgia declared a statewide judicial emergency on March 14, eviction proceedings are likely delayed, but haven’t been halted statewide. However, the city council of Atlanta voted on April 14 to enact a citywide moratorium on evictions until June 6.
Hawaii The governor ordered a moratorium on evictions through May 31 unless terminated by another proclamation.
Idaho As of April 22, eviction proceedings may resume remotely for circumstances not protected under the CARES Act.
Illinois Evictions are suspended for the duration of the state’s disaster proclamation, currently scheduled to expire on May 29.
Indiana New or in-process evictions and foreclosures are prohibited until Indiana’s state of emergency is lifted.
Iowa New and ongoing foreclosures are suspended, as well as certain evictions, during the state’s public health emergency declaration.
Kansas Landlords and mortgage lenders are prohibited from initiating eviction or foreclosure proceedings against tenants and homeowners who have missed payments due to financial hardship caused by the COVID-19 pandemic until May 31.
Kentucky On March 25, the governor suspended evictions for the duration of Kentucky’s state of emergency. Additionally, the Supreme Court of Kentucky ruled that no new evictions will be accepted by the circuit clerk until June 30.
Louisiana Evictions and foreclosures are suspended until further notice.
Maine As of May 5, evictions and foreclosures are postponed through May 30.
Maryland As of April 3, after contacting their mortgage servicer, borrowers may be eligible for up to 90 days of mortgage forbearance, or deferral and late-fee waivers. Negative information also won’t be reported to credit bureaus for those in forbearance or deferral. Lenders and landlords are prohibited from initiating foreclosure or eviction proceedings for 90 days. All evictions are suspended during the state of emergency.
Massachusetts On April 20, the governor approved an emergency law that prohibits evictions due to rent nonpayment during the state of emergency. Mortgage lenders are asked to provide forbearance for up to 180 days to borrowers with proven financial hardship due to the COVID-19 crisis. The moratorium on evictions will end 120 days after the effective date of this act, or 45 days after the COVID-19 emergency declaration has been lifted, whichever is sooner.
Michigan The tax foreclosure deadline is extended to May 29 or 30 days after Michigan’s state of emergency is lifted, whichever comes first. Evictions are suspended through May 28.
Minnesota Financial institutions have been asked to suspend foreclosures and late fees on mortgage payments. As of March 24, evictions have been suspended for the duration of the state’s peacetime emergency.
Mississippi The governor has encouraged homeowners whose incomes have been affected by the coronavirus pandemic to apply for the Home Saver program. The program provides assistance for individuals struggling with mortgage payments. Evictions may resume on June 1.
Montana Evictions and foreclosures are suspended through May 24. The state is also offering rental assistance to low-income renters who have had their incomes impacted by the coronavirus outbreak. Qualified applicants can receive assistance to pay rent or down payments to keep or obtain housing.
Nebraska As of March 25, evictions are suspended until May 31.
Nevada As of March 29, most financial institutions are offering a 90-day grace period on mortgage payments, waiving late fees for 90 days and suspending negative credit reporting. There’s also a moratorium on evictions for the duration of Nevada’s state of emergency.
New Hampshire As of March 17, no evictions or foreclosures are allowed to take place for the duration of New Hampshire’s state of emergency, with the exception of evictions due to a violation of lease or law.
New Jersey As of March 28, several financial institutions have agreed to offer mortgage payment forbearance for up to 90 days and refund or waive late fees for at least 90 days. They will also not report any derogatory information to the credit bureaus. Additionally, no new foreclosures or evictions will be initiated for at least 60 days. There is also a moratorium on evictions and foreclosure proceedings until two months after the end of New Jersey’s public health emergency or state of emergency, whichever ends later. The New Jersey Housing and Mortgage Finance Agency has suspended rent increases at all eligible properties within the agency’s portfolio.
New Mexico As of March 26, evictions are paused for residents who can prove an inability to pay rent for the duration of the state’s public health emergency.
New York As of March 19, borrowers will get 90 days of mortgage relief, which includes mortgage payment waivers for financial hardship and the suspension of late payment reporting to credit bureaus. The assistance also stops late payment and online payment fees, postpones or suspends foreclosures and provides a grace period for borrowers who want to modify their loan. As of May 7, evictions are suspended for those facing hardship due to the coronavirus pandemic until Aug. 20. Landlords are prohibited from imposing late fees during the eviction moratorium, and renters are allowed to use their security deposit for rent and pay it back over time.
North Carolina Nonessential court proceedings are suspended until June 1.
North Dakota As of April 23, evictions have resumed. The deadline to hold a hearing has been extended from 15 days to 45 days, and hearings and proceedings may take place electronically.
Oregon As of March 22, there’s a 90-day moratorium on evictions.
Pennsylvania The Attorney General of Pennsylvania launched the “PA CARE Package” initiative to encourage lenders to provide relief during the crisis. Financial institutions committing to the initiative will provide a minimum 90-day grace period on mortgage and other consumer loan payments, as well as associated late fees. Effective May 11, the governor signed an executive order prohibiting evictions and foreclosures until July 10.
Rhode Island As of April 8, eviction proceedings are paused until May 17.
South Carolina Evictions in progress may resume, and new proceedings can begin again on May 15.
Tennessee Evictions are suspended through May 31.
Texas Eviction proceedings may resume on May 19. Notices to vacate may be posted beginning May 26.
Utah As of April 1, there’s an eviction moratorium in place through May 15 for renters directly impacted by the coronavirus outbreak.
Vermont Nonessential court hearings, including eviction hearings, are postponed until May 31.
Virginia As of April 25, eviction proceedings are postponed through May 17.
Washington Evictions are prohibited until June 4 except in cases where there is a risk to health and safety. Landlords are prohibited from raising rent and charging late fees for missed payments. Washington’s Department of Financial Institutions is offering counseling and assistance for homeowners who call 877-746-4334.
Washington, D.C. Evictions are suspended until June 15. The D.C. Council voted on April 7 to impose restrictions on rent increases until 30 days after the public health emergency ends. The council also has granted 90-day deferment on mortgage payments and late fee waivers for those affected.
West Virginia All court proceedings, including evictions, are suspended through May 15. Emergency proceedings, though, can still take place.
Wisconsin As of March 27, evictions and foreclosures are suspended for 60 days.

Lender homeowner relief programs

Lenders across the country have started responding to the coronavirus outbreak by introducing homeowner relief programs. Here’s a list:

Ally Bank is offering its mortgage borrowers the option to defer their payments by up to 120 days with no late fees or adverse effects to their credit profiles. Interest will still accrue on the loan, though. Call Ally Bank at 866-401-4742 to inquire about its homeowner relief program.

Bank of America is working with mortgage and home equity borrowers on a case-by-case basis to defer payments and have them added to the end of their loan term. The bank won’t report late payments to credit bureaus for borrowers who have otherwise made timely payments. Call Bank of America at 800-669-6607 for mortgages and 800-934-5626 for home equity products.

Better.com is offering loan forbearance, waiving late and overdraft fees and suspending foreclosures for borrowers experiencing hardship due to the coronavirus outbreak. The company is also suspending credit reporting for borrowers in a forbearance plan consistent with Fannie Mae guidelines. Please call your sub-servicer, The Money Source (866-867-0330) or Loancare (800-274-6600), for more information.

BMO Harris is offering payment relief options for mortgages, home equity, loans and credit cards. Deferred payments will continue to accrue interest. To get assistance, fill out the financial relief request form online.

Charles Schwab Bank is allowing borrowers with a mortgage or home equity line of credit through Charles Schwab Bank and Quicken Loans to suspend their payments for up to 90 days, though interest will still accrue. Call 800-279-3005 for more information.

Chase is extending mortgage payments for 90 days and waiving fees. In addition to Chase mortgage assistance for payments, foreclosures and evictions have also been suspended for 60 days. Visit Chase’s mortgage assistance help page to get the process started, or call 800-848-9380 for help.

Citi has a “range of hardship programs” available for its mortgage customers. Call 855-839-6253 for more information.

Citizens Bank has suspended foreclosures for up to 60 days and waived late and overdraft fees for Citizens One home loan customers. If you cannot pay your Citizens Bank loan, the company is offering payment assistance for up to 90 days with no credit bureau impact. Mortgage payment assistance options include repayment plans, loan modifications, forbearances and refinances.

East West Bank is offering assistance to mortgage borrowers, which may include temporary payment relief. Visit the bank’s mortgage homeowners assistance page for more information.

Fifth Third Bank is offering payment forbearance for up to 180 days for mortgage and home equity customers. Interest will still accrue during the forbearance period. Foreclosure activity is also suspended for 60 days. Call 866-601-6391 to get the process started.

HSBC is offering payment deferrals, reductions and late fee waivers for mortgage and home equity loan borrowers. The bank is also suspending negative credit reporting. Call 855-806-4657 to get assistance.

Huntington National Bank is offering up to 90 days of payment deferral for all consumer loans, including mortgages, though interest will continue to accrue. Late fees and foreclosures are suspended through April 30 and May 31, respectively. Call 800-323-9865 or send a payment deferral request via email.

M&T Bank is providing mortgage and home equity repayment assistance. To apply, fill out the online assistance application.

New York Community Bank is offering 90-day mortgage payment forbearance. To apply, fill out and submit a borrower response package.

PNC Bank is allowing mortgage and home equity customers to postpone payments for up to 90 days with no late fees. Fill out a payment deferment hardship request form online or call 800-523-8654 (mortgage) and 888-762-2265 (home equity) to get the process started.

Quicken Loans is allowing customers to stop payments temporarily through mortgage forbearance, which won’t impact your credit if you have a conventional loan. Quicken Loans said it will work with customers to figure out the best path forward after the crisis is over and a borrower is ready to make payments again. To get help with your Quicken Loans mortgage payment, fill out an assistance application online.

Regions Bank is providing mortgage payment relief for 90 days. Call 800-748-9498 or visit the bank’s mortgage payment assistance page for more information.

TD Bank is offering deferred payments and late fee waivers for mortgage and home equity customers. Call 800-742-2651 for more information on the bank’s homeowner relief program.

Truist, the newly-formed bank from the BB&T and SunTrust merger, is offering mortgage payment forbearance for a minimum of 90 days. Former BB&T customers should call 800-827-3722 and former SunTrust customers should call 800-443-1032 for assistance.

Union Bank is offering an initial three-month payment forbearance plan for its mortgage and home equity line of credit customers. Late fees and delinquency reporting to the credit bureaus are also suspended. Visit the bank’s forbearance page for more details.

Webster Bank is offering payment deferrals for mortgage and home equity customers and placing a 90-day moratorium on foreclosures, as of March 17. Call 800-325-2424 for assistance.

Wells Fargo is offering an initial three-month payment suspension for mortgage and home equity customers. For more information, visit wellsfargo.com/mortgageassist.

How to get help with your rent

If you’re renting from a landlord who has a federally backed mortgage or multifamily loan, the CARES Act has halted evictions, according to the CFPB. You can’t be evicted for missing rent payments if your income has been affected by the coronavirus pandemic.

The eviction moratorium is in place for 120 days, beginning on March 27. However, after this period ends, your landlord can’t force you to leave the rental property until they’ve given you a 30-day notice to vacate.

If your landlord doesn’t have a mortgage that’s protected by the CARES Act, check the state relief measures outlined earlier in this guide. Many states have suspended foreclosures and evictions for nonpayment of rent due to the COVID-19 pandemic. Be mindful that your landlord may still be able to evict you for violating other terms of your contract. Check your state government’s or legal housing aid office’s website for more guidance. For additional resources, visit HUD’s rental assistance website.

Additional mortgage relief options for homeowners

Whether you’re having trouble now or may face difficulties later, keep these additional mortgage relief programs in mind.
  • Housing counseling

    You can reach out to a HUD-approved housing counselor for extra help managing your mortgage and avoiding foreclosure. Foreclosure prevention assistance is provided for free; you should never pay for this service.

  • Modification

    You might be able to apply for a mortgage modification with your current lender. This homeowner relief program might involve extending your loan term or temporarily lowering your mortgage rate.

  • High LTV refinance

    A high loan-to-value (LTV) refinance caters to underwater homeowners who owe more on their mortgage than their home is worth. Fannie Mae’s high LTV refinance option and Freddie Mac’s Enhanced Relief Refinance allow borrowers to replace their existing mortgage with one that has more favorable terms.

Beware of mortgage relief scams

Scammers can prey on those seeking help during times of turmoil. Be vigilant about avoiding mortgage relief scams. A scam could involve one of the following scenarios:

  • Charging high upfront fees for “mortgage relief” services.
  • Asking you to sign over the title to your home.
  • Asking you to sign paperwork you don’t understand.
  • Promising to offer you a loan modification.
  • Promising payments in exchange for your credit card and other personal information.
  • Requesting that you make payments to someone other than your lender or servicer.
  • Telling you to stop making mortgage payments altogether.

Contact your servicer for help directly, or get free help through a HUD-approved housing counselor near you. If you believe you’re the target of a mortgage relief scam, call 855-411-2372 or file a complaint online through the CFPB’s website.

Mortgage relief FAQs

If it’s the first day of the month and you haven’t yet made your mortgage payment, you still have some wiggle room. Most lenders give borrowers a 15-day grace period before they assess a late fee. Once you’ve been late for 30 days, that information can be reported to the three major credit bureaus — Equifax, Experian and TransUnion. There’s still time for you to catch up before your lender starts the foreclosure process. In most cases, the timeline is 120 days, but that can vary based on your state’s foreclosure laws.

A mortgage forbearance is the temporary reduction or suspension of your mortgage payments over a specific time period. A mortgage modification changes the original terms of your loan, which might involve extending your repayment term or lowering your mortgage rate. Both forbearance and modification are typically used for borrowers experiencing a temporary hardship.

The payments you missed while participating in a forbearance plan must eventually be repaid. Your options might include:

• Reinstatement, or a lump sum payment once your forbearance ends.

• Repayment plan, which allows you to repay the amount owed in installments added to your monthly mortgage payment.

• Modification, which is defined above.

That depends on your servicer’s homeowner relief programs. However, if you have a federally backed mortgage, such as a conventional loan owned by Fannie Mae or Freddie Mac, or an FHA, USDA or VA loan, you can request one forbearance extension for up to 180 days.

Maybe. If you’re financially stable, working with a lender that has remote closing capabilities and the terms of your mortgage refinance offer make sense for your financial goals, then a refinance could work for you. Shop around with multiple lenders first to ensure you’re getting the best deal.