Coronavirus Mortgage Relief Programs

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Updated April 2, 2020. This page will be updated regularly, so check in often for new information.

By Crissinda Ponder

Homeowners can get help through the various mortgage relief programs that have emerged in the wake of the coronavirus (COVID-19) outbreak. Understanding the recently passed Coronavirus Aid, Relief and Economic Security (CARES) Act, an economic stimulus bill, as well as help available at the state and lender level, is essential for homeowners and renters struggling to pay their housing expenses.

Mortgage relief programs for those affected by the coronavirus outbreak
Protections under the CARES Act
List of state-based assistance
Lender-based mortgage help
Employment verification and home appraisal changes
What happens if I can’t pay my mortgage?
Additional mortgage relief for homeowners

Mortgage relief programs for those affected by the coronavirus outbreak

If you’re facing financial hardship because of the ongoing impacts of COVID-19 and can’t pay your mortgage, there may be some avenues to get help. Below are several mortgage relief programs offered at the federal, state and lender level.

Protections under the CARES Act

On March 27, 2020, the Coronavirus Aid, Relief and Economic Security (CARES) Act was signed into law. The $2 trillion economic stimulus bill enacts several consumer protections, including: 

• A 60-day moratorium on new and in-process foreclosures, which started after March 18.
• The right to request mortgage forbearance for up to 180 days and one extension for up to an additional 180 days.
• A 120-day moratorium on evictions for tenants renting from a landlord with a federally backed mortgage, which started March 27.

These protections apply to borrowers with loans owned by Fannie Mae and Freddie Mac, as well as:

FHA loans, which are backed by the Federal Housing Administration
VA loans, which are guaranteed by the U.S. Department of Veterans Affairs
USDA loans, which are insured by the U.S. Department of Agriculture

How to get help

Borrowers need to work with their lender or servicer to demonstrate that COVID-19 has led to job loss, income reduction, illness or another hardship to qualify for mortgage relief.

You may not have to provide documentation to demonstrate your hardship, but it’s wise to gather supporting documents, such as:

• A written layoff notification
• Pay stubs confirming reduced hours
• Medical bills

HOW TO FIND YOUR CURRENT LOAN SERVICER

Mortgages are often sold after closing, so the lender who provided you with the loan then may not be the company that services it today. If you have a conventional loan, here’s how to figure out who owns it:

Fannie Mae
You can use Fannie Mae’s online loan lookup tool or call 1-800-2FANNIE from 8 a.m. to 8 p.m. ET. Visit Know Your Options to learn more about Fannie Mae’s foreclosure assistance programs.

Freddie Mac
You can search for your loan using Freddie Mac’s mortgage lookup tool, or 1-800-FREDDIE from 8 a.m. to 8 p.m. ET. Visit Freddie Mac’s My Home for additional mortgage relief help.

If your mortgage is not owned by Fannie Mae or Freddie Mac, contact your servicer directly to see what mortgage relief programs they may have in place. Review your latest mortgage statement to find your current servicer’s name and contact information.

List of state-based assistance

State officials have started responding to the coronavirus outbreak by implementing homeowner relief programs and help for renters. Here’s a list of state-specific mortgage relief programs that have been announced so far:

Alaska As of March 20, foreclosures and evictions are suspended for 60 days.
Arizona As of March 24, evictions are postponed for 120 days.
California As of March 25, evictions and foreclosures are suspended for 60 days. Certain lenders are giving borrowers a grace period of up to 90 days on mortgage payments, and waiving or refunding late fees for 90 days. Borrowers who access COVID-19 relief won’t see their credit scores impacted.
Connecticut As of March 31, several banks and credit unions are offering mortgage payment forbearance for up to 90 days, and refunds or waivers on late payment fees for 90 days. Homeowners participating in a relief program will not see any credit score impacts. Additionally, no new foreclosures or evictions will be initiated for 60 days.
Delaware Most landlord/tenant court proceedings that were originally scheduled between March 17 and April 16 will be rescheduled for a date on or after May 1.
Hawaii All evictions are suspended indefinitely.
Illinois Evictions are suspended for the duration of the state’s disaster proclamation.
Indiana New or in-process evictions and foreclosures are prohibited until Indiana’s state of emergency is lifted.
Iowa New and ongoing foreclosures are suspended, as well as certain evictions, during the state’s public health emergency declaration.
Kansas Evictions and foreclosures are prohibited until May 1.
Louisiana Evictions and foreclosures are suspended until further notice.
Maine Evictions and foreclosures are postponed through May 1.
Maryland Evictions and foreclosures are put on hold for now. New cases may be filed, but won’t move forward until Maryland courts resume normal operations.
Massachusetts There is a moratorium on evictions and foreclosures until the state’s COVID-19 emergency declaration is rescinded.
Michigan The tax foreclosure deadline is extended to May 29, or 30 days after Michigan’s state of emergency is lifted, whichever comes first.
Minnesota Financial institutions have been asked to suspend foreclosures and late fees on mortgage payments.
Montana As of March 31, evictions and foreclosures are suspended through April 10.
Nebraska Evictions are suspended until May 31.
Nevada As of March 29, most financial institutions are offering a 90-day grace period on mortgage payments, waiving late fees for 90 days and suspending negative credit reporting. There’s also a moratorium on evictions for the duration of Nevada’s state of emergency.
New Hampshire No evictions or foreclosures are allowed to take place for the duration of New Hampshire’s state of emergency.
New Jersey A moratorium on evictions and foreclosures is in place as of March 19, and will remain in effect for no more than two months after the New Jersey public health emergency or state of emergency ends, whichever ends later.
New Mexico Evictions are paused for residents who can prove an inability to pay rent for the duration of the state’s public health emergency.
New York As of March 19, borrowers will get 90 days of mortgage relief, which includes mortgage payment waivers for financial hardship and the suspension of late payment reporting to credit bureaus. The assistance also stops late payment and online payment fees, postpones or suspends foreclosures and provides a grace period for borrowers who want to modify their loan.
North Carolina Effective March 16, eviction and foreclosure hearings are on hold for 30 days.
Oregon As of March 22, there’s a 90-day moratorium on evictions.
Pennsylvania Foreclosures and evictions are suspended until April 3.
Rhode Island As of March 19, evictions have been suspended for 30 days.
South Carolina Eviction proceedings are on hold until May 1, and foreclosures are on hold indefinitely.
Tennessee Evictions are suspended through April 30.
Texas Most evictions are on hold through April 19.
Utah As of April 1, there’s an eviction moratorium in place through May 15 for renters directly impacted by the coronavirus outbreak.
Virginia Eviction proceedings are postponed through April 26.
Washington Evictions are prohibited until April 17.
Washington, D.C. All residential evictions and foreclosures are suspended through May 1.
West Virginia All court proceedings, including evictions, are suspended through April 10. Emergency proceedings can still take place.
Wisconsin As of March 27, evictions and foreclosures are suspended for 60 days.

Lender-based mortgage help


Lenders across the country have started responding to the coronavirus outbreak by introducing homeowner relief programs. Here’s a list:

Ally Bank is offering its mortgage borrowers the option to defer their payments by up to 120 days with no late fees or adverse effects to their credit profiles. Interest will still accrue on the loan, though. Call Ally Bank at 866-401-4742 for help.

Bank of America is working with mortgage and home equity borrowers on a case-by-case basis to defer payments and have them added to the end of their loan term. The bank won’t report late payments to credit bureaus for borrowers who have otherwise made timely payments. Call Bank of America at 800-669-6607 for mortgages and 800-934-5626 for home equity products.

BMO Harris is offering payment relief options for mortgages, home equity, loans and credit cards. Deferred payments will continue to accrue interest. To get assistance, fill out the financial relief request form online.

Charles Schwab Bank is allowing borrowers with a mortgage or home equity line of credit through Charles Schwab Bank and Quicken Loans to suspend their payments for up to 90 days, though interest will still accrue. Call 800-279-3005 for more information.

Chase is extending mortgage payments for 90 days and waiving fees. In addition to this mortgage relief program for payments, foreclosures and evictions have also been suspended for 60 days. Visit Chase’s mortgage assistance help page to get the process started, or call 800-848-9380 for help.

Citi has a “range of hardship programs” available for its mortgage customers. Call 855-839-6253 for more information.

East West Bank is offering assistance to mortgage borrowers, which may include temporary payment relief. Visit the bank’s mortgage homeowners assistance page for help.

Fifth Third Bank is offering payment forbearance for up to 180 days for mortgage and home equity customers. Interest will still accrue during the forbearance period. Foreclosure activity is also suspended for 60 days. Call 866-601-6391 to get the process started.

HSBC is offering payment deferrals, reductions and late fee waivers for mortgage and home equity loan borrowers. The bank is also suspending negative credit reporting. Call 855-806-4657 to get assistance.

Huntington National Bank is offering up to 90 days of payment deferral for all consumer loans, including mortgages, though interest will continue to accrue. Late fees and foreclosures are suspended through April 30 and May 31, respectively. Call 800-323-9865 or send a payment deferral request via email.

M&T Bank is providing mortgage and home equity repayment assistance. To apply, fill out the online assistance application.

New York Community Bank is offering 90-day mortgage payment forbearance. To apply, fill out and submit a borrower response package.

PNC Bank is allowing mortgage and home equity customers to postpone payments for up to 90 days with no late fees. Fill out a payment deferment hardship request form online or call 800-523-8654 (mortgage) and 888-762-2265 (home equity) to get the process started.

Quicken Loans is allowing customers to stop payments temporarily through mortgage forbearance, which won’t impact your credit if you have a conventional loan. Quicken Loans said it will work with customers to figure out the best path forward after the crisis is over and a borrower is ready to make payments again. To get mortgage help from Quicken Loans, fill out an assistance application online.

Regions Bank is providing mortgage payment relief for 90 days. Call 800-748-9498 or visit the bank’s mortgage payment assistance page for more information.

TD Bank is offering deferred payments and late fee waivers for mortgage and home equity customers. Call 800-742-2651 for more information.

Truist, the newly-formed bank from the BB&T and SunTrust merger, is offering mortgage payment forbearance for a minimum of 90 days. Former BB&T customers should call 800-827-3722 and former SunTrust customers should call 800-443-1032 for assistance.

Union Bank is offering an initial three-month payment forbearance plan for its mortgage and home equity line of credit customers. Late fees and delinquency reporting to the credit bureaus are also suspended. Visit the bank’s forbearance page for more details.

Webster Bank is offering payment deferrals for mortgage and home equity customers and placing a 90-day moratorium on foreclosures, as of March 17. Call 800-325-2424 for assistance.

Wells Fargo is providing three-month payment suspensions to mortgage and home equity borrowers, and the option for an additional three months to the suspension if needed. Late fees are waived and past-due statuses won’t be reported to the credit bureaus. Submit a request through the online banking secure message center or by calling 800-219-9739.

Employment verification and home appraisal changes

The FHFA directed Fannie Mae and Freddie Mac on March 23 to provide flexible requirements for employment verification and home appraisals. The guidelines apply to both purchase and refinance loans, and are in effect until May 17, 2020.

Conventional lenders are allowed to: 

Use a desktop or exterior-only appraisal, in the event an appraiser can’t conduct a traditional appraisal (that usually includes the interior of the home) due to health concerns.

Use a written verification of employment via email, year-to-date pay stub or bank statements showing direct deposit history, if the lender can’t get a standard verbal verification of employment.

Piggy Bank

What happens if I can’t pay my mortgage?

If it’s the first of the month and you haven’t yet made your mortgage payment, you still have some wiggle room. Typically, most lenders give borrowers a 15-day grace period before they assess a late fee. Once you’ve been late for 30 days, that information can be reported to the three major credit bureaus — Equifax, Experian and TransUnion.

There’s still time for you to catch up before your lender starts the foreclosure process. In most cases, the timeline is 120 days, but that can vary based on your state’s foreclosure laws.

The first thing you should do if you’re on the verge of falling behind or are already in default on your mortgage is to reach out to your lender or servicer to see what mortgage relief programs are available. It can help identify ways to get you back on track before foreclosure is ever on the table.

Additional mortgage relief for homeowners

Whether you’re having trouble now or may face difficulties later, keep these additional mortgage relief programs in mind.

Forbearance:
Mortgage forbearance allows you to temporarily reduce or suspend your monthly mortgage payment for up to 12 months, depending on your lender. Once your forbearance period ends, you’d repay the past-due amount — including interest — in a lump sum, through a repayment plan or by modifying your loan.

Housing counseling:
You can reach out to a HUD-approved housing counselor for extra help managing your mortgage and avoiding foreclosure. Foreclosure prevention assistance is provided for free; you should never pay for this service.

Modification:
You might be able to apply for a mortgage modification with your current lender. This might involve extending your loan term or temporarily lowering your mortgage rate.

High LTV refinance:
A high loan-to-value (LTV) refinance caters to underwater homeowners who owe more on their mortgage than their home is worth. Fannie Mae’s high LTV refinance option and Freddie Mac’s Enhanced Relief Refinance allow borrowers to replace their existing mortgage with one that has more favorable terms.