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How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

Zillow Home Loans Mortgage Review

Updated on:
Content was accurate at the time of publication.

4 stars

  Minimum credit score: 620

  Minimum down payment: 0% to 3.5%

  Available loan products and programs: Conventional, FHA, VA, jumbo

  Our verdict: Zillow Home Loans is a good fit for buyers who want to streamline a complex homebuying process. If you need to sell a home and buy a new one in short order, or you want to shop for a home and mortgage through one company’s marketplace, Zillow might be for you.


  You can get prequalified online.

  You’ll be able to reach your loan officer outside of normal business hours and on Saturdays.

  You’ll receive special rebates, credits and perks if you’re moving and use Zillow to sell your old home and buy a new one.

  Fairly strict credit requirements, with 620 set as the minimum score for most loan types.

  You won’t find any home equity options

  You’ll need to contact a loan officer to apply for a mortgage — you can initiate this online but can’t complete the process online.

You may recognize Zillow as an online marketplace for buying and selling real estate, but the company began also offering home loans in 2018 when it launched Zillow Home Loans, LLC. Originally intended to complement the now-defunct Zillow Offers homebuying program, Zillow Home Loans continues to provide a streamlined mortgage experience to customers who may also use Zillow to shop for a home.


  • Purchase mortgages with fixed 15-, 20- and 30-year loan terms are available with only a 3% down payment.
  • Adjustable-rate loans (ARMs) are also an option, and come with 7- and 10-year initial fixed-rate periods.
  • Rate-and-term refinances with Zillow Home Loans can help homeowners save on their monthly mortgage payments or alter their loan term.
  • Cash-out refinances are available for homeowners who wish to borrow against their home equity.




  • Jumbo home loans are offered to buyers in the market for high-priced homes, but you’ll have to come prepared to put 20% down, have a minimum credit score of 700 and be able to show significant cash reserves.

Special programs

  • The Zillow 360 program is designed to simplify the moving process for homeowners who need to sell a current home, as well as find and buy a new home. It comes with several perks, including a 1.5% rebate on the price of the new home, a $1,500 credit when you close on the new mortgage and covered relocation costs if it’s a local move.


While at first glance it may seem like Zillow’s website provides a good deal of data about mortgage rates, the rates featured most prominently are general market information culled from other lenders using Zillow’s marketplace platform, not rates offered by Zillow Home Loans. To get a rate quote from Zillow, you’ll enter loan details into a form that returns rates from both Zillow Home Loans and other lenders in Zillow’s marketplace.

Compared to other large national lenders, Zillow’s rates are reasonably competitive. On average Zillow offered rates around 0.41 percentage points above the average prime offer rate (APOR) in 2022. The APOR is a benchmark rate that captures what is, in effect, the lowest APR a bank is likely to offer in the current market. Mortgage loans aren’t typically considered “higher-cost” until they reach 1.5 percentage points over the APOR.


Although Zillow provides an extensive guide to the general idea of closing costs, it doesn’t include a list of the lender fees that the company actually charges. Certain actions on the website (for example, clicking on a button to compare rates from other lenders) will trigger a pop-up to appear that has more detailed information about lender fees — but this info isn’t on a static page with a URL that you can bookmark or find again easily.

We do know that the average total cost of taking out a mortgage with Zillow was $6,664 in 2022, according to data from the Federal Financial Institutions Examination Council (FFIEC). That included an average of $3,732 in origination fees.

Mortgage rates published online?
Rate information updated daily or weekly?
Lender fees disclosed?

Zillow makes it easy to get preapproval online. You can also begin, but can’t complete, a loan application online. And, once you’ve progressed to the final stages of the loan process, you can choose an eClosing or hybrid closing option.

How to boost your loan approval odds

Zillow doesn’t reveal the exact minimum requirements it uses to approve or deny your application. However, based on nationwide data from 2022, we can say that Zillow approved customers who — on average — had:

In that same year, Zillow denied about 10% of its mortgage applications. That’s very low when compared with other large, national mortgage lenders. For comparison, many large lenders have denial rates in the mid-thirties.

You can contact customer service at 888-852-2212 or by submitting a form at Zillow’s website. Need off-hours assistance? No problem. Customer service tailored to your loan is reachable from 6:00 a.m. to 6:00 p.m. PST weekdays and from 8:00 a.m to 1:00 p.m. Saturdays.

Zillow Home LoansAmeriSave MortgageAlliant
Lender rating
Minimum credit score620600 to 700Not published
Minimum down payment0% to 3.5%0% to 3.5%0% to 5%
Loan products and programs
  • Conventional
  • FHA
  • VA
  • Jumbo
  • Conventional
  • FHA
  • VA
  • USDA
  • Jumbo
  • Cash-out refinance
  • Solar financing
  • Conventional
  • Jumbo
Rate spread*0.41%0.34%0.50%

*Rate spread is the difference between the average prime offer rate (APOR) — the lowest APR a bank is likely to offer any private customer — and the average annual percentage rate (APR) each lender offered to mortgage customers in 2022. The higher the number, the more expensive the loan.

LendingTree’s mortgage lender rating is based on a five-point scoring system that factors in several features, including digital application processes, available loan products and the accessibility of product and lending information.

LendingTree’s editorial team calculates each rating based on a review of information available on the lender’s website. Lenders receive a half-point on the “offers standard mortgage products” criterion if they offer only two of the three standard loan programs (conventional, FHA and VA). In some cases, additional information was provided by a lender representative.

Zillow’s scorecard: 4/5

  Publishes rates online

  Offers standard mortgage products

  Includes detailed product info online

  Shares resources about mortgage lending

  Provides an online application

 = 0 points   ⭕ = 0.5 points    = 1 point

Today's Mortgage Rates

  • 6.65%
  • 6.18%
  • 7.43%
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